Sharp ER-A440 Manuel de service

DOCUMENT COURSE # Participant Handout P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy NO

Research/Escalation Procedures - Sharp ER-A and UP Models 2. As required, collect or have the caller e-mail or fax the following readings and/or

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DOCUMENT POS/Sharp Acronyms Sharp Electronics Corporation Sharp Academy 1 OF 1 Acronym Definition BOGO Buy One Get One CAT Credit Card Authoriz

DOCUMENT POS/Glossary Sharp Electronics Corporation Sharp Academy 1 OF 5 Term Definition Application Program This is the program for a particul

DOCUMENT POS/Glossary Sharp Electronics Corporation Sharp Academy 2 OF 5 Master This is the controlling unit in an IRC system. The master will h

DOCUMENT POS/Glossary Sharp Electronics Corporation Sharp Academy 3 OF 5 PLU Menu Key A PLU Menu key is used to group similar items together unde

DOCUMENT POS/Glossary Sharp Electronics Corporation Sharp Academy 4 OF 5 Sentinel This is a function that has a programmable limit as to the maxi

DOCUMENT POS/Glossary Sharp Electronics Corporation Sharp Academy 5 OF 5 Credit Card Term Definition Credit Card Authorization (CAT) Also know

COPYRIGHT© 2009 BY SHARP ELECTRONICS CORPORATION All rights reserved. Printed in the U.S.A. No part of this publication may be reproduced, stored in

DOCUMENT COURSE # Participant Handout P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy NO

DOCUMENT COURSE # Participant Handout P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy NO

DOCUMENT COURSE # Participant Handout P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy NO

1P009.001-M/1-3SharpSharpERER--A ModelA ModelElectronic Cash RegistersElectronic Cash RegistersP009.002-M/1-3ER-A Series Models• ER-A242• ER-A320• ER-

2P009.004-M/1-3ER-A242 Features• Thermal Printer• Large LED Displays• Metal Cash Drawer• Raised Keyboard • PC Connectivity• Multi-language Support• El

3P009.007-M/1-3ER-A330 Target MarketsSmall to Medium Retail & Hospitality• General Purpose• Bakery• Coffee Shop• Snack Bar• Variety/ApparelP009.00

4P009.0010-M/1-3ER-A410/420 Features• Integrated high speed 2-station thermal printerwith logo capability • 2-line alpha-numeric backlit LCD operator

5P009.0013-M/1-3ER-A450T Target MarketsSmall to Medium Retail & Hospitality• General Purpose• Gift/Variety• General Merchandise• Convenience Store

6P009.0016-M/1-3ER-A520/530 Features• High speed two-station thermal printer • Two-line alphanumeric display• Two built-in RS-232 ports • Raised keybo

7P009.0019-M/1-3Optional Back Office Solutions• Easy Programming Software ER-A242, ER-A410/ER-A420• SDW Back Office Software ER-A410/420, ER-A450T,

8P009.0022-M/1-3Resources•Technical Documentation•Demo Templates & Software•Product Information•Sharp Academy Certification•Much much more….POS in

9P009.0025-M/1-3©2009 Sharp Electronics CorporationSharp and all related trademarks are trademarks or registered trademarksof Sharp Corporation and/or

1 OF 2 ER-A Model Documentation and Software/Utilities ER-A Documentation Avaialabilty by Model Page 23 of 108

2 OF 2 ER-A Model Documentation and Software/Utilities ER-A Software / Utility Avaialabilty by Model DOCUMENTATION - varies by model

1 OF 2 ER-A Model Program Reset and Master Reset Overview PROGRAM RESET and MASTER RESET The availability and procedure of the following Program

2 OF 2 ER-A Models Program Reset and Master Reset INSTRUCTIONS FOR PROGRAM RESET and MASTER RESET 1 A master reset must be performed, after the u

1 OF 5 ER-A Model Mode Switch, Keys and Job Codes Overview Mode Switch, Keys and Job Codes Overview The Sharp ER-A model programming consists of SR

2 OF 5 ER-A Model Mode Switch, Keys and Job Codes Overview • MGR MODE: The manager can use this mode to make entries that may not be permitted b

3 OF 5 ER-A Model Mode Switch, Keys and Job Codes Overview Sample Job Codes - varies by model Description ER-A410 ER-A420 ER-A450T ER-A520 ER

ER-A Model Electronic Cash Registers TABLE OF CONTENTS Introduction……………………………………………………………………………………………………...5 Agenda……………………………………………………………………………

4 OF 5 ER-A Model Mode Switch, Keys and Job Codes Overview MODEL ER-A410 ER-A420 ER-A450T ER-A520 ER-A530 PGM2 Mode Job Codes Remote Printer

5 OF 5 ER-A Model Mode Switch, Keys and Job Codes Overview Important! As the above chart demonstrates although the availability of a programming o

1 OF 2 ER-A Model SRV (Service) Mode Programming Overview SRV (Service) Mode - varies by model. SRV-mode programming consists of service programmi

2 OF 2 ER-A Model SRV Mode Programming Overview SRV Mode Programming by Model System Presets 900 Job Codes Free Key 950 & 951 Job Codes File A

1 OF 4 ER-A Models SRV (Service) Mode - System Presets Overview SYSTEM PRESETS SRV Mode System Presets also known as 900 job codes are used to defi

2 OF 4 ER-A Models SRV (Service) Mode - System Presets Overview Example System Preset “General” Description of Options System Preset “General” De

3 OF 4 ER-A Models SRV (Service) Mode - System Presets Overview Example System Preset Programming Issue: How do I determine the Server/Cashier Sig

4 OF 4 ER-A Models SRV (Service) Mode - System Presets Overview INSTRUCTIONS FOR PROGRAMMING SYSTEM PRESETS 1 When making entries for System Pres

1 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview FREE KEY Overview SRV Mode Free Key programming, also known as 950 programming, allows yo

2 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview ER-A320 and ER-A330 FREE KEY Programming For the ER-A320 and ER-A330 models, the followi

3 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview ER-A320 Key Top Kits ER-A330 Page 40 of 108

4 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview Key Top Kits ER-A410/420, 440, 450T and 520/530 FREE KEY, Dept & PLU Programming

5 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview Recommended Programming Sequence 1. SRV Mode 950: Function key positioning. 2. SRV Mo

6 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview ER-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 Programming The ER-A410/420, 44

7 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview The following key operation is used to program SRV Mode 951 Key No. Assignment: Perform

8 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview To return the keyboard to the MRS default keyboard If the function keys are accidentall

9 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview 4. PGM2 Job Code 2119 – Department location on the keyboard Departments can be located

10 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview 5. PGM2 Job Code 2219 – PLU location on the keyboard PLUs can be located on a key that

11 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview FREE KEY Reading You can determine where keys are located with the following three (3)

12 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview ER-A520/530 SRV Mode 950 Reading ER-A520/530 SRV Mode 951 Reading Page 49 of 10

DOCUMENT ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy ER-A Model Electronic Cash Registers Sharp Academy

13 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview 2119 Page 50 of 108

14 OF 14 ER-A Model SRV (Service) Mode – Free Key Overview INSTRUCTIONS FOR PROGRAMMING FREE KEY 1 Typically, a function key must physically exis

1 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview FILE ALLOCATION Overview SRV Mode File Allocation, also known as memory file alloc

2 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview ER-A410/420 File Allocation Programming For the ER-A410/420 models, the following

3 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledg

4 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview File Group Types: • Type 0: (Child) is modified automatically when the parent fi

5 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview ER-A440, 450T, 520 & 530 File Allocation Programming For the ER-A440, 450T, 52

6 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview Increasing and Reducing the No. of Records It is always safe to increase the size

7 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview Example ER-A520/530 File Group Listing: GROUP No. FILE NAME TYPE FILE TABLE NO

8 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview 39 Term Dept 0 07 40 Term PLU/UPC 0 21, 23 41 Term Transaction 0 58

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9 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview 28 DYNAMIC UPC PRESET 0 ***** 1 1 9 13 29 FLAG 0 *****

10 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview 67 TOTAL SERVER LABEL 113 113 0 1 1 4 0 68 TOTAL 113 113 (67) 1 1

11 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview File Allocation Reading The File Allocation Reading may be printed on the Receipt

12 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview ER-A450T 970 Reading Prints According to File Table No. ER-A520/530 970 Reading

13 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview NOTE: The File Readings, comprised of three (3) hexadecimal numbers, printed at

14 OF 14 ER-A Model SRV (Service) Mode – File Allocation Overview INSTRUCTIONS FOR PROGRAMMING FILE ALLOCATION 1 Before you start any programmin

1 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview PGM/PGM1/PGM2 Mode Overview - varies by model The Sharp ER-A model programming consists of SRV (Serv

2 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview ER-A242 PGM Mode Programming The ER-A242 uses a single digit job code or keystroke sequence for PGM

3 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview ER-A320, 330, 410/420, 440, 450T & 520/530 PGM/PGM1/PGM2 Mode Programming PGM/PGM1/PGM2 Mode pr

4 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview ER-A410/420, 440, 450T & 520/530 PGM1/PGM2 Mode Programming The ER-A410/420, 440, 450T & 5

DOCUMENT COURSE # Course Agenda P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy 1 OF 1 E

5 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview Example ER-A520/530 – Job Code 2110 Programming – Dept Status Entry Type: From PGM2 Mode:

6 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview Examples ER-A520/530 Job Code 1210 Programming - PLU/UPC/EAN Price From PGM1 or PGM2 Mode:

7 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview Example ER-A520/530 – Direct Key Entry Programming – Dept Status Entry Type and Tax: From PGM2 Mod

8 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview Example ER-A520/530 – Direct Key Entry Programming – PLU/UPC/EAN Price: From PGM1 or PGM2 Mode:

9 OF 9 ER-A Models PGM/PGM1/PGM2 Mode Overview INSTRUCTIONS FOR PGM/PGM1/PGM2 MODE PROGRAMMING 1 Program Department Settings: This should be str

1 OF 14 ER-A Model Electronic Cash Register Independent Study Programming & Application Labs ER-A310/A320/A330, ERA410/420, A440, A450T, and A

2 OF 14 ECR LAB 1: ER-A310/A320/A330 Requirements: • ERA310/A320/A330 Cash Register • SRV Key • ERA310/330 or 320 Service Manual • ERA310/330

3 OF 14 ECR LAB 1: ER-A310/A320/A330 10. Can the SBTL key be programmed as compulsory before tendering?  Yes  No If yes, what PGM job

4 OF 14 ECR LAB 2: ER-A410/A420 Requirements: • ER-A410 or 420 Cash Register • SRV Key • ERA410/420 Service Manual • ERA410/420 Programming

5 OF 14 ECR LAB 2: ER-A410/A320/A420 9. Program PLU #1 to be taxable at 6% with a preset price of $2.00. (Attach programming receipts) 10. Prog

DOCUMENT COURSE # Participant Handout P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy NO

6 OF 14 ECR LAB 3: ER-A440 Requirements: • ER-A440 Cash Register • SRV Key • ERA440 Service Manual • ERA440 Programming Manual • ERA440 In

7 OF 14 ECR LAB 3: ER-A440 10. Program PLU #2 to be an open PLU with a $9.00 HALO. (Attach programming receipts) 11. Can voids and refunds be di

8 OF 14 ECR LAB 4: ER-A450T Requirements: • ER-A450T Cash Register • SRV Key • ER-A450T Service Manual • ER-450T Programming Manual • ERA45

9 OF 14 ECR LAB 4: ER-A450T 8. Can the SBTL key be programmed as compulsory before tendering?  Yes  No If yes, what PGM job code and/

10 OF 14 ECR LAB 4: ER-A450T 18. Port #1 and Port #2 are equivalent to which Channel numbers x and y respectively?  1 and 2  1and 4  1

11 OF 14 ECR LAB 4: ER-A450T 28. What are the types of UPC codes the ERA450T can read?  UPC-A  UPC-B  UPC-C  UPC-E  EAN-8  EAN

12 OF 14 ECR LAB 5: ER-A520/A530 Requirements: • ER-A520 or 530 Cash Register • SRV Key • ER-A520/530 Service Manual • ER-A520/530 Programmi

13 OF 14 ECR LAB 5: ER-A520/A530 8. What action must be taken, if you wish to allocate a file group that has a sister file group?  Create the si

14 OF 14 ECR LAB 5: ER-A520/A530 17. What does the middle column on the Free Key reading represent?  Free Key Position #  Function #

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DOCUMENT COURSE # Participant Handout P009.00 COURSE TITLE ER-A Model Electronic Cash Registers Sharp Electronics Corporation Sharp Academy NO

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Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530General2610DateYYYYYYYY2611TimeYYYYYYYY2612 Register #YYYYYYYY2

Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by Model1200

Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by Model1221D

Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by ModelMISCE

Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by Model1514C

Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by Model2641E

Job Code Description ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by Model2692R

Research/Escalation Procedures - Sharp ER-A and UP Models 1. Please collect the following information prior to reporting or escalating a call in

Research/Escalation Procedures - Sharp ER-A and UP Models Configuration Information: ROM/Software Version: Embedded ECR/POS Systems: 1. Fr